Disney Reservation System Outage
Disney will be performing a reservation system update beginning at 5:00pm EDT on Friday, May 13, which will last through Sunday, May 15.
During this time, neither guests nor travel agents will be able to quote, book or modify Package Reservations for the Walt Disney World Resort by phone or online. Room-only reservations and ticket sales will not be affected.
Guests will be unable to access Disney’s Online Check-In Service during this time. Additionally, guests and travel agents will be unable to associate new Dining Reservations with Vacation Packages. However, new Dining Reservations may be made for up to 180 days out. The 180+10 feature will not be available again until Monday, May 16.
This outage will also affect Vero Beach, Hilton Head and Aulani.
Any guest who is required to make their final payment on May 13, 14 or 15 MUST do so by 10:00pm EDT on May 12. Late payments will result in a Vacation Package cancellation.
If you have a vacation booked with Mouse Unlimited, we will be contacting you directly if you will be affected by this outage.