Reservation System Upgrade Coming Soon

Reservation System Upgrade Coming Soon

Disney will perform a reservation‐system enhancement beginning at 5 p.m. Eastern time (2 p.m. Pacific)
on Tuesday, Dec. 14, 2010, and lasting until Wednesday afternoon, Dec. 15, 2010. This enhancement will
allow us to better assist guests in the future.

During this time, Disney’s systems will not be fully functional and they will not be able to process room‐only or
vacation‐package reservations for the Walt Disney World Resort by phone or online. This includes
making new resort reservations, making modifications to existing resort reservations, providing
confirmations or taking payments.

They also will be unable to process reservations for dining, dinner shows, tours, recreation and children’s
activity centers at the Walt Disney World Resort, as well as for Cirque du Soleil La Nouba, and guests
temporarily will be unable to access Disney’s Online Check‐In Service.

In addition, they will be unable to process room‐only or vacation‐package reservations for Disney’s Vero
Beach Resort, Disney’s Hilton Head Island Resort, the Hotels of the Disneyland Resort or Aulani, A
Disney Resort & Spa. Disney and Mouse Unlimited apologize in advance for any inconvenience.

If you need to make a payment or modify your Disney reservation, please make every
effort to complete these tasks before 5 p.m. on Dec. 14, 2010, or after the systems return to full operation.
Disney expects to be back to full functionality on Wednesday afternoon, Dec. 15, 2010, and will be glad to
accommodate your requests at that time.

Dates and times are subject to change, so please check back for the latest information.

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